Complaints Policy

This Complaints Policy governs the procedure for filing and handling complaints about goods purchased in the online store “Čau mami, stále žijem.” It is based on Act No. 40/1964 Coll., the Civil Code and Act No. 108/2024 Coll. on Consumer Protection, and forms part of the General Terms and Conditions.

Seller:

• Company name: Adrián Molota
• Registered office: Okružná 1860/7, 972 51 Handlová
• Business premises address (also for returns): Okružná 1860/7, 972 51 Handlová
• Company ID (IČO): 55064574
• Register entry: Živnostenský register Okresného úradu Prievidza, č. 340-48618
• E-mail: info@caumamistalezijem.sk
• Phone: +421 917 291 594

The seller is liable for defects that the goods have upon receipt and for defects that occur within 24 months of receipt of the goods (warranty period).

The following are not considered defects, and a complaint cannot be accepted in the case of:

• normal wear and tear (for example pilling, gradual fading of color through wearing and washing),
• damage caused by improper care contrary to the instructions on the care label (washing, drying, ironing),
• mechanical damage or improper use,
• a defect for which a lower price was agreed.

Natural cotton may shrink slightly after the first wash (by approximately 2 to 3%); this is not a defect.

• Write to us at info@caumamistalezijem.sk stating the order number, a description of the defect and photos of the defective area.
• If necessary for the assessment, we will ask you to send the goods to the address of the seller's business premises. Send the goods clean and in the condition in which the defect appeared.
• A complaint is filed on the day you notify us of the defect. We will send you a confirmation of the filing of the complaint by e-mail without undue delay.

• In the event of a defect, you may request repair or replacement of the goods with defect-free goods. If the chosen remedy is not possible or would be disproportionate, we will remedy the defect by the other method.
• If neither repair nor replacement is possible, if the defect recurs, or if we do not remedy it within the time limit, you are entitled to an appropriate price reduction, or you may withdraw from the contract and receive a refund of the price paid.
• In the event of a serious defect, you may immediately request a price reduction or withdraw from the contract.

We will handle the complaint without undue delay, and no later than 30 days from the day on which it was filed. We will inform you of the outcome by e-mail and issue you a document confirming how the complaint was handled. If we reject the complaint, we will state the reason and inform you of the possibility of having the goods assessed by an expert.

In the case of a justified complaint, the seller bears the necessary costs of transporting the goods and will reimburse them to the buyer upon request. In the case of an unjustified complaint, the buyer bears the costs of sending the goods.

If you are not satisfied with how your complaint was handled, you may ask us for redress by e-mail. If we reject the request or do not respond to it within 30 days, you may submit a petition for alternative dispute resolution to the Slovak Trade Inspection (Slovenská obchodná inšpekcia) (www.soi.sk) or to another entity on the list maintained by the Ministry of Economy of the Slovak Republic. Supervision is carried out by the Slovak Trade Inspection (Slovenská obchodná inšpekcia), Prievozská 32, 827 99 Bratislava.

This Complaints Policy is valid and effective from 16. 10. 2026.