{"id":2670,"date":"2025-02-20T04:51:59","date_gmt":"2025-02-20T03:51:59","guid":{"rendered":"https:\/\/caumamiestestalezijem.sk\/?page_id=2670"},"modified":"2026-10-16T15:59:35","modified_gmt":"2026-10-16T13:59:35","slug":"reklamacny-poriadok","status":"publish","type":"page","link":"https:\/\/www.caumamistalezijem.sk\/es\/reklamacny-poriadok\/","title":{"rendered":"Pol\u00edtica de reclamaciones"},"content":{"rendered":"<h3>1. \u00davodn\u00e9 ustanovenia<\/h3>\n<p>Tento reklama\u010dn\u00fd poriadok upravuje postup pri uplat\u0148ovan\u00ed a vybavovan\u00ed reklam\u00e1ci\u00ed tovaru k\u00fapen\u00e9ho v internetovom obchode \u201e\u010cau mami, st\u00e1le \u017eijem.\u201c Vych\u00e1dza z Ob\u010dianskeho z\u00e1konn\u00edka (z\u00e1kon \u010d. 40\/1964 Zb.) a z\u00e1kona \u010d. 108\/2024 Z. z. o ochrane spotrebite\u013ea a je s\u00fa\u010das\u0165ou v\u0161eobecn\u00fdch obchodn\u00fdch podmienok.<\/p>\n<p><strong>Pred\u00e1vaj\u00faci:<\/strong><\/p>\n<ul class=\"predavajuci\"><li><strong>Raz\u00f3n social:<\/strong> Adri\u00e1n Molota<\/li><li><strong>Domicilio social:<\/strong> Okru\u017en\u00e1 1860\/7, 972 51 Handlov\u00e1<\/li><li><strong>Direcci\u00f3n del establecimiento (tambi\u00e9n para devoluciones):<\/strong> Okru\u017en\u00e1 1860\/7, 972 51 Handlov\u00e1<\/li><li><strong>N\u00famero de identificaci\u00f3n (I\u010cO):<\/strong> 55064574<\/li><li><strong>Inscripci\u00f3n registral:<\/strong> \u017divnostensk\u00fd register Okresn\u00e9ho \u00faradu Prievidza, \u010d. 340-48618<\/li><li><strong>Correo electr\u00f3nico:<\/strong> <a href=\"mailto:info@caumamistalezijem.sk\">info@caumamistalezijem.sk<\/a><\/li><li><strong>Tel\u00e9fono:<\/strong> +421 917 291 594<\/li><\/ul>\n<h3>2. Zodpovednos\u0165 za vady<\/h3>\n<p>Pred\u00e1vaj\u00faci zodpoved\u00e1 za vady, ktor\u00e9 m\u00e1 tovar pri prevzat\u00ed, a za vady, ktor\u00e9 sa vyskytn\u00fa do 24 mesiacov od prevzatia tovaru (z\u00e1ru\u010dn\u00e1 doba).<\/p>\n<p>Za vadu sa nepova\u017euje a reklam\u00e1ciu nemo\u017eno uzna\u0165 pri:<\/p>\n<ul>\n<li>be\u017enom opotreben\u00ed (napr\u00edklad \u017emolkovanie, postupn\u00e9 vyblednutie farby pri nosen\u00ed a pran\u00ed),<\/li>\n<li>po\u0161koden\u00ed nespr\u00e1vnym o\u0161etrovan\u00edm v rozpore s pokynmi na etikete (pranie, su\u0161enie, \u017eehlenie),<\/li>\n<li>mechanickom po\u0161koden\u00ed alebo nespr\u00e1vnom pou\u017e\u00edvan\u00ed,<\/li>\n<li>vade, pre ktor\u00fa bola dohodnut\u00e1 ni\u017e\u0161ia cena.<\/li>\n<\/ul>\n<p>Pr\u00edrodn\u00e1 bavlna sa m\u00f4\u017ee po prvom pran\u00ed mierne zrazi\u0165 (pribli\u017ene o 2 a\u017e 3 %), nejde o vadu.<\/p>\n<h3>3. Ako reklam\u00e1ciu uplatni\u0165<\/h3>\n<ul>\n<li>Nap\u00ed\u0161te n\u00e1m na <a href=\"mailto:info@caumamistalezijem.sk\">info@caumamistalezijem.sk<\/a>: \u010d\u00edslo objedn\u00e1vky, popis vady a fotografie vadn\u00e9ho miesta.<\/li>\n<li>Ak to bude na pos\u00fadenie potrebn\u00e9, po\u017eiadame v\u00e1s o zaslanie tovaru na adresu prev\u00e1dzky pred\u00e1vaj\u00faceho. Tovar po\u0161lite \u010dist\u00fd a v stave, v akom sa vada prejavila.<\/li>\n<li>Reklam\u00e1cia je uplatnen\u00e1 d\u0148om, ke\u010f n\u00e1m ozn\u00e1mite vadu. Potvrdenie o uplatnen\u00ed reklam\u00e1cie v\u00e1m po\u0161leme bez zbyto\u010dn\u00e9ho odkladu e-mailom.<\/li>\n<\/ul>\n<h3>4. Va\u0161e pr\u00e1va pri vade<\/h3>\n<ul>\n<li>Pri vade m\u00f4\u017eete \u017eiada\u0165 opravu alebo v\u00fdmenu tovaru za bezvadn\u00fd. Ak zvolen\u00fd sp\u00f4sob nie je mo\u017en\u00fd alebo by bol neprimeran\u00fd, vadu odstr\u00e1nime druh\u00fdm sp\u00f4sobom.<\/li>\n<li>Ak opravu ani v\u00fdmenu nie je mo\u017en\u00e9 vykona\u0165, ak sa vada opakuje alebo ak ju neodstr\u00e1nime v lehote, m\u00e1te pr\u00e1vo na primeran\u00fa z\u013eavu z ceny alebo m\u00f4\u017eete od zmluvy odst\u00fapi\u0165 a dostanete sp\u00e4\u0165 zaplaten\u00fa cenu.<\/li>\n<li>Pri z\u00e1va\u017enej vade m\u00f4\u017eete hne\u010f \u017eiada\u0165 z\u013eavu alebo odst\u00fapi\u0165 od zmluvy.<\/li>\n<\/ul>\n<h3>5. Lehota a sp\u00f4sob vybavenia<\/h3>\n<p>Reklam\u00e1ciu vybav\u00edme bez zbyto\u010dn\u00e9ho odkladu, najnesk\u00f4r do 30 dn\u00ed odo d\u0148a jej uplatnenia. O vybaven\u00ed v\u00e1s informujeme e-mailom a vyd\u00e1me v\u00e1m doklad o vybaven\u00ed. Ak reklam\u00e1ciu zamietneme, uvedieme d\u00f4vod a pou\u010d\u00edme v\u00e1s o mo\u017enosti da\u0165 tovar pos\u00fadi\u0165 znalcom.<\/p>\n<h3>6. N\u00e1klady na dopravu<\/h3>\n<p>Pri opr\u00e1vnenej reklam\u00e1cii hrad\u00ed pred\u00e1vaj\u00faci nevyhnutn\u00e9 n\u00e1klady na dopravu tovaru, kupuj\u00facemu ich na po\u017eiadanie vr\u00e1ti. Pri neopr\u00e1vnenej reklam\u00e1cii zn\u00e1\u0161a n\u00e1klady na zaslanie tovaru kupuj\u00faci.<\/p>\n<h3>7. Rie\u0161enie sporov a z\u00e1vere\u010dn\u00e9 ustanovenia<\/h3>\n<p>Ak nie ste spokojn\u00ed s vybaven\u00edm reklam\u00e1cie, m\u00f4\u017eete n\u00e1s po\u017eiada\u0165 o n\u00e1pravu e-mailom. Ak \u017eiados\u0165 zamietneme alebo na \u0148u do 30 dn\u00ed neodpovieme, m\u00f4\u017eete poda\u0165 n\u00e1vrh na alternat\u00edvne rie\u0161enie sporu Slovenskej obchodnej in\u0161pekcii (www.soi.sk) alebo in\u00e9mu subjektu zo zoznamu Ministerstva hospod\u00e1rstva SR. Dozor vykon\u00e1va Slovensk\u00e1 obchodn\u00e1 in\u0161pekcia, Prievozsk\u00e1 32, 827 99 Bratislava.<\/p>\n<p>Tento reklama\u010dn\u00fd poriadok je platn\u00fd a \u00fa\u010dinn\u00fd od 16. 10. 2026.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. \u00davodn\u00e9 ustanovenia Tento reklama\u010dn\u00fd poriadok upravuje postup pri uplat\u0148ovan\u00ed a vybavovan\u00ed reklam\u00e1ci\u00ed tovaru k\u00fapen\u00e9ho v internetovom obchode \u201e\u010cau mami, st\u00e1le \u017eijem.\u201c Vych\u00e1dza z Ob\u010dianskeho z\u00e1konn\u00edka (z\u00e1kon \u010d. 40\/1964 Zb.) a z\u00e1kona \u010d. 108\/2024 Z. z. o ochrane spotrebite\u013ea a je s\u00fa\u010das\u0165ou v\u0161eobecn\u00fdch obchodn\u00fdch podmienok. Pred\u00e1vaj\u00faci: 2. Zodpovednos\u0165 za vady Pred\u00e1vaj\u00faci zodpoved\u00e1 za vady, ktor\u00e9 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2670","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.caumamistalezijem.sk\/es\/wp-json\/wp\/v2\/pages\/2670","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.caumamistalezijem.sk\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.caumamistalezijem.sk\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.caumamistalezijem.sk\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.caumamistalezijem.sk\/es\/wp-json\/wp\/v2\/comments?post=2670"}],"version-history":[{"count":8,"href":"https:\/\/www.caumamistalezijem.sk\/es\/wp-json\/wp\/v2\/pages\/2670\/revisions"}],"predecessor-version":[{"id":26771,"href":"https:\/\/www.caumamistalezijem.sk\/es\/wp-json\/wp\/v2\/pages\/2670\/revisions\/26771"}],"wp:attachment":[{"href":"https:\/\/www.caumamistalezijem.sk\/es\/wp-json\/wp\/v2\/media?parent=2670"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}